Refund Policy
Your satisfaction matters to us. Here's everything you need to know about our straightforward refund process and your rights as a perionthavilo customer.
Eligibility Requirements
30-Day Window
Request your refund within 30 days of purchase. We believe this gives you enough time to evaluate our services while maintaining fair business practices for everyone involved.
Service Usage Limits
Refunds apply to services where less than 25% of content has been accessed or utilized. This ensures refunds are requested in good faith while protecting our educational content.
Important Considerations
Digital products and completed consultations are generally non-refundable due to their immediate delivery nature. However, we evaluate each situation individually and may make exceptions for extraordinary circumstances. Our goal is always to find a fair solution that works for everyone.
Learning Programs
Full refunds available within 14 days if you've completed less than 20% of course materials. After this period, partial refunds may be considered based on usage and individual circumstances.
Consultation Services
Refunds for consultation services must be requested at least 24 hours before your scheduled session. Completed consultations are typically non-refundable, though we'll work with you on rescheduling when possible.
Digital Resources
Downloaded materials and digital resources can be refunded within 7 days of purchase if you haven't accessed the core content. We track downloads to ensure fair usage of our refund policy.
How to Request Your Refund
Contact Our Support Team
Send us an email at info@perionthavilo.com or call +61747746499. Include your order number, purchase date, and reason for the refund request. The more details you provide, the faster we can process your request.
Review and Verification
We'll review your request within 2 business days. Our team checks eligibility criteria, usage patterns, and purchase details. You might receive follow-up questions to better understand your situation.
Decision and Processing
Once approved, refunds are processed within 5-7 business days. The money returns to your original payment method. Credit card refunds typically appear within 3-5 business days, while bank transfers may take longer.
Confirmation and Follow-up
You'll receive email confirmation once the refund is processed. We also follow up to ensure you received the refund and address any remaining concerns about your experience with perionthavilo.
Need Help with Your Refund?
Our support team at Ground Floor 65/67 Burelli St, Wollongong NSW 2500 is ready to assist you. We understand that requesting a refund can feel awkward, but we're here to make the process as smooth and respectful as possible.
Contact Support Team